Patient Experience Survey
Patient Experience Survey or PES is a Ministry of Health and Health Quality & Safety Commission initiative using online patient surveys. The survey is conducted nationally every three months.
Funded patients, aged over 15 years who attend the practice during survey week will be sent an email or SMS invitation to participate in the online survey.
To view the results of your PES survey:
There has been a major review of the current Patient Experience Survey and reporting platform, thank you to those of you that contributed feedback. Health and Safety quality commission have selected IPSOS as the new provider.
NOTE: The November 2019 survey will be accessed using the existing Cemplicity platform using this URL: https://cx.clientexperience.or.nz/pes
The February 2020 Survey will NOT take place as the roll out of the new IPSOS survey takes place. The next Patient Experience Survey will take place in May 2020. We will keep you informed and provide training place prior to that.